Gardrium Warranty Policy

At Gardrium, we are committed to providing high-quality products and ensuring your complete satisfaction. To give you peace of mind with every purchase, we offer a comprehensive warranty policy that protects your investment and guarantees the longevity of our products.

Warranty Coverage

Our warranty policy covers the following aspects:

  1. Product Defects: Gardrium warrants that all products are free from defects in materials and workmanship under normal use and service for a period of one year from the date of purchase.
  2. Workmanship: We stand by the craftsmanship of our products. If you discover any issues related to workmanship within the warranty period, we will repair or replace the item at no additional cost.
  3. Functionality: Our self-watering planters and other innovative products are designed to function as advertised. Should you experience any functional issues within the warranty period, Gardrium will ensure proper repair or replacement.

Return Policy

  1. 7-Day No-Questions-Asked Returns: You have 7 days from the date of delivery to return any items for a full refund, no questions asked. Items must be returned in their original condition, unused, and in the original packaging.
  2. 30-Day Conditional Returns: After the initial 7 days, you have an additional 23 days (for a total of 30 days from the date of delivery) to return items for a refund or exchange, provided they meet certain conditions. Items must be in their original condition, unused, and in the original packaging, and the return must be due to a defect, damage, or incorrect item received.

Exclusions

Our warranty policy does not cover the following:

  • Normal Wear and Tear: Items subjected to regular use over time may exhibit wear and tear, which is not covered by our warranty.
  • Improper Use: Damage caused by misuse, abuse, or neglect is not covered. This includes exposure to harsh chemicals, extreme temperatures, and improper handling.
  • Modifications: Any modifications or alterations made to the product by the customer or an unauthorized third party void the warranty.
  • Accidental Damage: Damage resulting from accidents, such as drops, spills, or other unforeseen events, is not covered.

Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [customer service email or phone number] with your order number, a detailed description of the issue, and any relevant photos or documentation.
  2. Review and Assessment: Our team will review your claim and may request additional information or photos to assess the issue.
  3. Resolution: Upon approval of your claim, Gardrium will determine whether to repair or replace the product. In some cases, a refund may be issued if a repair or replacement is not feasible.

Additional Information

  • Shipping Costs: Gardrium will cover the shipping costs for any approved warranty claims within the warranty period. Customers are responsible for shipping costs associated with returning the item for inspection.
  • Replacement Products: Any replacement products provided under this warranty are covered for the remainder of the original warranty period or 90 days, whichever is longer.

Why Gardrium?

At Gardrium, we take pride in the quality and durability of our products. Our warranty policy reflects our confidence in our craftsmanship and our commitment to customer satisfaction. We are dedicated to ensuring that you have a positive experience with our products and that any issues are resolved promptly and fairly.

Thank you for choosing Gardrium. If you have any questions or need assistance with a warranty claim, please do not hesitate to contact our customer service team. Your satisfaction is our top priority, and we are here to help.

For more details, visit our FAQ page or reach out to our support team. We're here to assist you every step of the way.